Privacy Policy

1. Information We Collect

Depending on your usage, we may collect:

• Account information: Name, phone number, email address, company details, and billing details.
• Vehicle and device information: Vehicle identifiers, GPS device IDs, SIM/network metadata, and installation records.
• Operational telemetry: Location, routes, speed, ignition status, trip history, geofence events, and alert events.
• Support interactions: Calls, emails, chat messages, and issue logs with our support team.
• Website usage data: Browser type, pages visited, timestamps, and approximate IP-derived location.

2. How We Use Information

• To provide real-time tracking, reports, and event alerts.
• To manage user accounts, subscription plans, and invoicing.
• To improve application reliability, device performance, and service quality.
• To provide customer support and resolve technical issues.
• To send service-related notices, renewal reminders, and policy updates.
• To comply with legal and regulatory obligations.

3. Sharing and Disclosure

We do not sell personal data. We may share information only in the following situations:

• With trusted service providers who support hosting, communication, billing, or support operations.
• With your authorized users and administrators within your account.
• If required by applicable law, legal process, or government authority.
• To protect rights, safety, and security of users, TrackMonitor, and the public.

4. Data Retention

We keep your data for as long as needed to provide services and meet legal, contractual, and accounting obligations. Unless otherwise required by law or contract, core vehicle tracking history is typically retained for the period included in your plan.

5. Security Measures

We implement commercially reasonable safeguards including access controls, encrypted transport, authenticated user access, and infrastructure monitoring. No system is fully risk-free, but we continuously improve controls to protect data integrity and confidentiality.

6. Your Rights and Choices

Subject to applicable law, you may request access, correction, deletion, or export of your personal data. You may also object to certain processing activities. To submit a request, contact us through the details below.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve performance, remember preferences, and understand usage patterns. You can control cookies through browser settings, though some features may be affected.

8. Children's Privacy

Our services are intended for business and operational use and are not directed to children. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy periodically. Material updates will be reflected by a revised effective date on this page. Continued use of services after updates indicates acceptance of the revised policy.

10. Contact Information

For questions, requests, or concerns about this policy, contact: